Introduction
We strive to ensure customer satisfaction. Please review our refund and cancellation policy below.
- Return eligibility (e.g., unworn, undamaged jewelry). UNWORN, UNDAMAGED
- Time frame for returns (e.g., 30 days from receipt). 15 DAYS no questions asked, items must be returned in their original packaging with invoice, all and should not be used.
- Payment will be refunded after checking the returned items within 48 hours of receiving the product in our warehouse.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
- The credit note will not be initiated, if the duly sealed refund package does not include the original packaging, invoice and certificates or any additional material sent with the shipment.
- Procedure for initiating returns or refunds. You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process.
- Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
- Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
- In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision
- Responsibility for return shipping costs.
- Non-refundable items (e.g., custom-made pieces). CUSTOMIZED PRODUCTS
- COD is available all over India with fixed charges of 100/-