1. What is Sterling Silver?

Sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals, usually copper, to improve its strength and durability.

2. Are your products genuine sterling silver?

Yes, all our products are crafted from 92.5% pure sterling silver and we provide an authenticity certificate for every piece.

3. Do you provide a warranty for your products?

Yes, we offer a 6-month warranty against manufacturing defects. Please refer to our warranty policy for detailed terms and conditions.

4. Do you provide free plating services?

Yes, we offer lifetime free plating services for all our sterling silver products. You can contact us whenever your jewelry needs a fresh layer of plating. Terms and conditions apply.

5. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and digital wallets.

6. Do you offer Cash on Delivery (COD)?

Yes, we provide a Cash on Delivery (COD) option for orders below ₹10,000.

7. Do you ship internationally?

No, currently, we do not offer international shipping.

8. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method selected during checkout.

9. What is your return policy?

We offer a hassle-free return policy for eligible items within 15 days of delivery. The product must be unused, in its original packaging, and accompanied by a receipt.

10. Can I track my order?

Yes, once your order is shipped, we will provide a tracking number so you can monitor its progress.

11. Do you offer gift wrapping?

Yes, we provide complimentary gift wrapping for most products. You can select this option at checkout.

12. How can I contact customer service?

You can reach out to us via email at [your-email@example.com] or call us at +91 91889 12991. We’re available Monday to Saturday from 9.30 AM to 5.30 PM.